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XCOM Avionics Online Warranty Registration

Customer Name
Customer Email
Customer Phone
Address
City
Zip Code
State
Product Purchased XCOM VHF Radio     XCOM Intercom System

XCOM Remote Head XCOM Remote Module

Serial Number
Purchase Date
Purchased From

Warranty on XCOM Products is 12 months from the Date of Purchase (see conditions below)

The XCOM warranty coverage commences from the date of purchase of the radio for a period of 12 calendar months, subject to two following conditions.

  • The XCOM radio must be returned with proof of purchase and the warranty card has been completed & returned to XCOM Avionics at time of purchase.
  • If the customer is building an aircraft the warranty may be extended until the date of first flight plus 12 months with a maximum period of 12 months from date of purchase for the first flight.

Radio Returns

Radio returns will only be approved after correspondence with our technicians as most reported problems are usually with the customers installation or radio setup and not the actual radio itself and most faults can be resolved by a phone call or email.

Our technical staff will issue you with a RGA (Returned Goods Authorisation) and details on how to return the faulty product by the quickest method at the lowest cost.

XCOM Avionics will not accept freight charges, import taxes or customs fees for products returned other than by our instructions. XCOM Avionics is limited to repairing or replacing the product at our discretion without charge to the customer. The customer will be liable for any transport costs to return the faulty product for repair. XCOM Avionics reserves the right to redirect the faulty product to a local service centre.

The following details must be included with the returned product.

  • Your complete details including....
  • Name
  • Shipping Address (physical not Post Office Box)
  • Phone numbers
  • Email details
  • Proof of purchase date
  • Radio serial number
  • Details of the problem you are experiencing (radios returned with no fault description may be subject to additional testing charges)
  • Radios returned outside of warranty will be subject to a quote fee which will be credited to your repair costs if you accept the quote. If you decide not to repair the radio it will be returned to you after payment of the quote fee and the return postage fees.

Ship to....

XCOM Avionics Service
Unit 20. No. 34-42 University Drive
Meadowbrook, Queensland 4131.
Australia

Phone Australia  +61 7 3458 1441
Mobile Australia   +61 412 674 349

This warranty does not cover failures due to abuse, misuse, accident or unauthorized    repairs or alterations carried out by a non approved XCOM service centre, it does not cover water damage.

In no event shall XCOM Avionics be liable for any incidental, special, indirect or consequential damages, whether resulting from the use, misuse or inability to use this product or from defects in the product.


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